Feedback in the portal, not just email
Embed CSAT, NPS, CES and custom surveys directly in the JSM customer portal. Capture sentiment while the experience is fresh — not days later in an inbox.
Atlassian Marketplace App · Built on ForgeUnify CSAT, NPS & CES
Unify CSAT, NPS & CES
in Jira Service Management.
Build lasting trust.
Myra collects CSAT, NPS and CES inside the JSM portal, via email, and from any external product or website — stores everything natively in Jira, and turns your scores into live trust signals anywhere. Free to install from the Atlassian Marketplace.
Built on Atlassian Forge Data stays in Atlassian Cloud Free to install
2–4×
higher response rates with in-portal feedback vs. email-only CSAT
Sprig benchmark, 2025
67%
of CX leaders use 4+ disconnected tools to collect feedback
Gartner VoC, 2025
Only 31%
of companies have a documented process for low-score follow-up
Qualtrics XM Institute, 2025
Why Myra
One JSM feedback hub. Every channel.
A single, governed CSAT, NPS and CES layer for Jira Service Management — replacing scattered survey tools, email-only CSAT and manual workarounds.
Collect from anywhere
Drop the Myra widget on any external product, marketing page, docs or status page. All responses land back inside Jira — no external survey tool, no data silos.
Close the loop automatically
Turn detractors into action. Auto-create or link Jira issues from low scores, route to the right team, and track follow-up next to the original request.
Live trust signals everywhere
Show real-time CSAT, NPS and review scores as embeddable badges on your portal, marketing site or docs — proof of quality that updates itself.
Native to Jira Automation
Trigger surveys on resolution, status change, SLA breach or project milestones. No webhooks, no glue code — just rules that already speak Jira.
Stays in Atlassian Cloud
Built on Atlassian Forge. Customer feedback never leaves your Atlassian tenant — a real answer for compliance, security and data residency teams.
See it in action
A closer look at Myra
From configuration to collection to reporting — everything happens inside Atlassian.
Settings
Configure surveys in minutes
Pick survey type, trigger event, audience and styling — all inside Jira, per project.
Collection
Collect feedback anywhere
Portal prompts, email ratings, shareable links and embeddable widgets on any external site.
Reporting
Scores, trends and signals
Real-time CSAT, NPS and CES dashboards. Drill into responses, owners and follow-up issues.
How it works
Collect. Act. Prove. Repeat.
- 1. Set up surveys
Configure CSAT, NPS, CES or custom surveys per JSM project and use case in minutes.
- 2. Collect everywhere
Portal prompts, in-email ratings, shareable links and embeddable widgets on any web page.
- 3. Act inside Jira
Auto-create linked follow-up issues from negative scores; assign owners; track resolution.
- 4. Prove quality
Publish live score badges on your portal, marketing site or docs — trust signals that update themselves.
Native JSM CSAT isn't enough.
JSM's built-in CSAT is email-only, single-question and locked to one survey per request. Teams end up bolting on SurveyMonkey, Typeform or Delighted — fragmenting data and breaking the loop between feedback and the work that resolves it.
| Feature | Native JSM | External tools | Myra |
|---|---|---|---|
| Portal-embedded surveys | |||
| CSAT, NPS & CES support | |||
| Data stays inside Jira | |||
| Jira Automation triggers | |||
| Closed-loop follow-up issues | |||
| Live trust signal badges | |||
| No external accounts needed |
Ready to master your ratings?
Install Myra from the Atlassian Marketplace in minutes. No external accounts, no extra contracts — your customer feedback stays where your work already lives.
Or read the documentation →Blog
Latest insights
Guides on CSAT, NPS, CES, and Jira Service Management best practices.
- CSATNPSCES
CSAT, NPS, or CES? Choosing the Right Feedback Metric for Your JSM Team
Opinionated, JSM-specific guidance on which feedback metric to use, when each one actually tells you something useful, and what native JSM supports.
Read → - CSATJira Service ManagementResponse Rate
Why Your JSM CSAT Response Rate Is Low (And the 4 Things That Actually Fix It)
Most JSM teams accept poor CSAT response rates as inevitable. They're not. Here are the four specific levers that actually move the number.
Read →
FAQ
Common questions about Myra & JSM
How is Myra different from Jira Service Management's built-in CSAT?
JSM's native CSAT is email-only, single-question, and limited to one survey per request. Myra adds multi-type surveys (CSAT, NPS, CES, custom), portal-embedded prompts, embeddable widgets for external sites, Jira Automation triggers, and live trust signal badges — all without sending data to external tools.
Is Myra free to install from the Atlassian Marketplace?
Yes. Myra is available on the Atlassian Marketplace with a free tier. Install directly — no external accounts or contracts required. Your feedback data stays inside your Atlassian Cloud tenant.
Can I collect feedback from outside the JSM portal?
Yes. Myra supports portal prompts, in-email rating links, shareable feedback links, and embeddable widgets you can drop on any website, product page, or docs site. All responses are stored natively in Jira.
Does Myra store customer feedback data outside Atlassian?
No. Myra is built on Atlassian Forge, which means all customer feedback data stays within your Atlassian Cloud tenant. There is no external database or third-party data processing.
What survey types does Myra support?
Myra supports CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), CES (Customer Effort Score), and fully custom surveys — all configurable per JSM project.
Can Myra trigger surveys automatically using Jira Automation?
Yes. Myra is natively integrated with Jira Automation. Trigger surveys on ticket resolution, status change, SLA breach, or any Jira event — no webhooks or custom code required.